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MetLife car Insurance customer service


  • Car Damage Log in to your MetLife Auto & Home accounts and file an
  • Glass If your claim is glass-related (like a crack in your windshield). You're welcome to go with whatever service provider you like, but we've added the link above for your convenience.
  • Towing You can also if you have an online MetLife Auto & Home account.

Please note: If you are a MyDirect customer, please to file a damage, glass, or towing claim online or call 800-854-6011.

Service

  • For MyDirect policies, , go to the Contact Us section, and send a request using one of the available options.

Manage your account online! Securely view and update account details, make payments & more! .

If you are a MyDirect customer, you can make changes to your policy and coverages, as well as make payments. or now.

MetLife Auto & Home Concierge Auto Repair ExperienceSM ("CARE")

CARE also includes 'Drop & Go' concierge rental service. through Enterprise Rent-A-Car® If you carry substitute transportation coverage, under Drop & Go, an Enterprise Rent-A-Car representative will meet you at the shop on the day of your appointment.



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