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We identified the auto insurance companies with the cheapest rates, but, as with anything, you want to be sure you are getting high quality service from your insurance company. There are a few factors we deemed most important to evaluate a company on which affect policyholders' satisfaction, such as, the average shopping experience, customer service, ability to resolve complaints, and quote filing process. We've identified a few companies that consistently ranked better than their competitors, and will show how the major car insurance companies fared on these four factors.

Best Overall Auto Insurer: Erie

Erie is the best overall company for car insurance, based on these four metrics. The country's 13th largest auto insurer scored high in the 2015 J.D. Power study for shopping experience, receiving high marks for how happy a customer was with their pricing, and service of local agents.

Despite its smaller size, Erie offers the same types of discounts larger national insurers provide such as bundling, anti-lock brakes, anti-theft, young driver and senior driver among others. Erie also offers a unique benefit where if you stay accident free with the company for 15 years, you will never be charged for an at-fault accident again thereafter.

The biggest downside to Erie is that it is only available in Illinois, Indiana, Maryland, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Virginia, West Virginia, and Wisconsin. If Erie is not around you, most likely one of the other big five national insurers will be.

Best Car Insurer among the Big Five Companies: State Farm

Of the biggest auto insurers in the U.S. - State Farm, GEICO, Allstate, Progressive and Farmers - the former is the greatest overall. State Farm may not be the cheapest for our 30 year old driver, but the massive company has a force of over 18, 000 agents who frequently rank high for customer satisfaction. State Farm also offers over 15 discounts most drivers qualify for equalling hundreds of dollars worth of savings.

The company is also known for the ease of which customers can file claims, offering several options including an online mobile app. As the nation's largest insurer, it is backed by a strong financial strength ensuring that all justifiable claims can be paid out.



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