October 5, 2021

Phone number to Nationwide Insurance

Being in an auto accident can be stressful. Filing an auto insurance claim shouldn’t be.

We’ve been helping our members with claims since 1926. With all that practice, we can get you back on the road quickly and fairly.

After the accident

If anyone is injured, call 9-1-1 immediately. Otherwise, contact the police department to file an accident report.

What else to do – and not do – after an accident:

Try to stay calm and focused
Gather contact and insurance information from those involved
Collect witness names and numbers
From a safe spot, photograph any damage
Don’t offer an opinion regarding who was at fault for the accident
Discuss accident details only with the police or your insurance agent
Don’t leave the scene until instructed by police

Starting a claim

Although all insurance claims may be different, our claims process is designed to handle each promptly, professionally and with minimal inconvenience to you.

You’ll be assigned a claims representative to guide you through the claims process and answer any question you may have about your claim.

The representative will:

Gather facts about the accident
Explain coverages in your policy and your deductible
Help schedule an inspection of your vehicle
Arrange for a rental car if needed
Review your auto insurance policy and explain the coverages that apply

Arranging for repairs

Choose the type of facility that best fits your needs for an estimate or repair. You may choose from:

A Nationwide On Your Side® Auto Repair Network facility. Find one now
A Nationwide Drive-In location
A shop you choose outside of Nationwide’s repair network
A scheduled field visit

If you choose one of our On Your Side shops, you'll receive fast, seamless service. We work directly with these pre-screened, pre-qualified shops to streamline estimates, repairs, and payments.

If you already have a repair estimate, you can mail, email or fax it to your Nationwide claims representative. If the claim qualifies, we also can work directly with your repair facility, even if it’s not in our Auto Repair Network.

Enjoy the convenience of real-time text updates.

If your vehicle is totaled

If your vehicle is a total loss, your claims representative will work closely with you throughout the process. We work with a third party to determine the actual cash value of your vehicle, and you will receive a vehicle valuation report.