August 4, 2017

USAA Casualty Insurance Company

The board of directors guides the strategic direction of USAA to ensure that we:

Operate with the highest standards and integrity.
Have the systems and safeguards in place to protect member data and transactions with the utmost safety and security.
Capitalize on the digital explosion and other changes we see in the world by offering innovative tools that simplify members' lives.

We do this while remaining laser-focused on our mission: To help military members and their families achieve financial security. For USAA, there is no more important — or more rewarding — work than this. I hope you will take advantage of the products, tools and advice we offer to take financial control of your life.

No matter how long you've been part of the USAA family, we thank you for your continued loyalty and membership. And we are deeply grateful for your service to our country.

Sincerely,

Lester L. Lyles
General, USAF (Ret.)
Chairman of the Board

Dear Fellow Members,

Every day, we hear from members seeking financial stability. Like retired Master Sgt. Chris Culbert, a 22-year Army veteran and three-time Bronze Star recipient who contacted us after returning home from deployment. Saddled with credit card debt, a hefty mortgage and car payments, this father of four wrote that his finances were "in shambles."

USAA's mission inspires us to help heroes like Sgt. Culbert, and all our members, take financial control of their lives. That's what we did in 2015.

We launched the new Financial Readiness Score, and I encourage you to use the tool to prepare for the financial ups and downs life brings. We also introduced convenient new mortgage tools that help you get prequalified on mobile devices in as little as five minutes. And more than 1 million of you have registered for fingerprint authentication to securely log on to the USAA Mobile App.